Store Policies

EUNA MAE’S RETAIL STORE POLICIES
{applies to in-store purchases only; see online return policies below}

- Unused merchandise in original packaging may be returned for in-store credit within 21 days of the original purchase date. Items purchased online may not be returned in the store. See more below.
- A physical or emailed receipt must be shown.
- Euna Mae’s and its manufacturers make every effort to communicate care and use instructions on our products. We are not responsible for products that become damaged or defective while in your care.
-Sale items and seasonal items are final sales. No returns. 

 -------------------------------------------------------

SHOPEUNAMAES.COM RETURNS, EXCHANGES, AND CREDIT
-Products ordered online may not be returned in the retail store location. Sorry for any inconvenience.
-Qualifying returns are eligible for store credit issued via email.
-Online store credit is redeemable online only, not in-store.
-Items valued at $20 or under cannot be returned.
-All returns must be received within 21 days of the original shipment date.
-Returned merchandise must be unused and must arrive with tags and original packaging intact.
-Returned merchandise that does not comply with our return policies may be refused or charged a restocking fee at the discretion of the Euna Mae's staff.
-Euna Mae’s and its manufacturers make every effort to communicate care and use instructions on our products. If you receive something that is flawed, we will gladly return it if its within the stated number of days. However, we are not responsible for products that become damaged or defective while in your care.
-Original shipping fees are non-refundable. Return shipping fees are the customer’s responsibility.
-If a shipment is refused or the address supplied was insufficient, the customer is responsible for any outstanding costs incurred by Euna Mae's to receive or re-send the package. 

SHIPPING DAMAGE
-In the event your item is damaged in shipping, please send 3 photos of the damage while it is still inside the box. Send 3 photos of the box/package your item was sent in. And keep all packaging, box, filler, damaged item etc. Email to customerservice@EunaMaes.com and we will process accordingly. You may be required to take/show the damaged item and the box to your local post office. 


DAMAGE, DEFECTS, AND ERRORS
-We examine every item before shipping, but occasionally a defective item may slip through our fingers. Defective items must be reported to Customer Service within 3 days of receiving the item and a proportionate discount or full refund will be extended.
-We make every effort to package your products with great care to endure the shipping process. However, items that are damaged or lost in transit are not the responsibility of Euna Mae’s. We cannot be held responsible for the way that carriers handle goods in transit.
-In the event that we unintentionally send you the wrong item(s), please email customerservice@eunamaes.com and we will correct our mistake as soon as possible.